Reference

tokyo 77 Legal terms for your account

tokyo 77 Legal terms set out how account access, wallet checks and policy requests work for you in Indonesia.

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tokyo 77 tokyo 77 Legal terms for your account
CONTACT ROUTE

Legal questions reach the right desk

A clear contact path helps when you need a Legal answer about account access, wallet status or a policy request.

Account access For a Legal question about registration or phone verification, contact us through the account help path and include your registered contact detail. We can then match the request to the correct account without asking you to send a password or wallet PIN.
Payment status If a Legal request concerns DANA, OVO, GoPay or QRIS, keep the receipt reference ready. For a virtual account or bank transfer, add the bank rail and transfer reference so we can check the payment record against your account.
Policy request For a request to clarify, correct or change policy-related account details, state the exact record and the action you want us to take. We will use the contact detail on file to confirm that the request comes from you.
DATA PRACTICE

How our Legal process handles records

Legal handling is tied to practical account events rather than broad statements. We record the details needed to create and protect your account, check payment ownership, respond to policy requests and meet…

Registration details

We use the contact details you submit during account creation to identify your account and send account-related responses. Entering accurate details matters because a Legal request may require confirmation through the registered phone or email path.

Phone verification

Phone verification is an account access step, not a marketing shortcut. We use it to connect the registration record to you before access is enabled, and we may refer back to that record when handling a policy or ownership request.

Wallet matching

When you use DANA, OVO, GoPay or QRIS, the payment record may be compared with the account details supplied at registration. A mismatch can pause a request while we ask for a receipt or another ownership detail.

Cookie choices

Cookies can support account sessions and help us remember relevant access settings on your device. Our Legal wording explains their purpose, while your browser controls whether cookies are stored or removed during future visits.

Record retention

We retain account, payment and contact records for the period needed for account administration, dispute handling and applicable legal duties. The period can differ by record type, so a request should identify the specific record you want clarified.

Change requests

You can ask us to correct inaccurate account details or explain how a record is being used. Send the request through the account help path, name the field or record, and include your registered contact detail for verification.

Legal answers before account access

These Legal answers address the questions we expect you to ask before opening a tokyo 77 account in Indonesia. They cover eligibility, personal data, wallet records, policy changes and the practical route for requesting help. Read the terms that apply to your location as well, because access depends on local law and a payment method cannot override that condition.

Legal covers account access, eligibility, data handling, cookies, payment-record checks, policy requests and account closure. It also explains how we handle questions connected with DANA, OVO, GoPay, QRIS, virtual account and bank transfer records.

Access and eligibility depend on local law. Your location, account details and the services permitted for that jurisdiction can affect access. We also require accurate registration details and phone verification before account access is enabled.

Phone verification links the account registration to a contact detail you control before access begins. It also gives us a practical way to confirm a Legal request, correct an account record or investigate a wallet ownership mismatch.

We use payment details and receipts to match a transaction with the account that submitted it. A mismatch may require clarification before the request continues. The payment rail does not change the legal conditions applying to your account or location.

Yes. Send a correction request through the account help path, identify the exact field or record, and use your registered phone or email detail for confirmation. We may ask for additional proof when the request concerns payment ownership.

Cookies can keep an account session active and remember certain access settings on your device. Your browser lets you remove or block them, although changing those settings may affect account access. Our Legal wording explains the relevant cookie purposes.

Use the account help path and describe the policy point clearly. Include your registered contact detail, plus a receipt reference if the question concerns DANA, OVO, GoPay, QRIS, virtual account or bank transfer activity.

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